Roy H. Williams
The first step in exceeding your customer's expectations is to know those expectations.
More quotes and aphorisms
Not to sound corny, but intelligence is big...Occasionally I get fed up, going to visit a factory...I just stick my tongue out because I hate smiling...Life just doesn't care about our aspirations...The phrase 'change the world' is tossed around...Power always thinks that it is doing...
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