Roy H. Williams
The first step in exceeding your customer's expectations is to know those expectations.
More quotes and aphorisms
Ninety percent of hockey is mental...Rain is grace; rain is the sky descending to the earth...I know you can do anything you put your mind to...I took a deep breath and listened to the old bray...I'm proud of my hard work. Working hard...Family and friendships are two of the greatest...
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