Roy H. Williams
The first step in exceeding your customer's expectations is to know those expectations.
More quotes and aphorisms
Pray as though everything depended on God...The coldest winter I ever spent...You don't have to be scared of me, because I am loyal...Both sides in Syria are bad. One side is a brutal dictator...By the time I got to Northwestern University in 1930...It is all very well to copy what one sees...
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