Roy H. Williams
The first step in exceeding your customer's expectations is to know those expectations.
More quotes and aphorisms
Poetry comes from the highest happiness...I embrace old age. Look, I'm never going to dunk...We have committed the Golden Rule to memory...It's really interesting how music can knock down a wall...Throw off your worries when you throw off your clothes...A table, a chair, a bowl of fruit and a violin...
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