People
(page 33)
Mothers are the people who love us for no good reason. And those of us who are mothers know it's the most exquisite love of all.
I've always loved the idea of not being what people expect me to be.
Opportunity is missed by most people because it is dressed in overalls and looks like work.
There's only two people in your life you should lie to... the police and your girlfriend.
No matter how good you think you are as a leader, my goodness, the people around you will have all kinds of ideas for how you can get better. So for me, the most fundamental thing about leadership is to have the humility to continue to get feedback and to try to get better — because your job is to try to help everybody else get better.
At one point, people are going to have to realize that maybe I know what I'm doing.
After being raised as an evangelical Christian, I for years assumed that Christianity was the default — there were Christians, and then there were weirdos. I was shocked when, in college, I found that some people get offended when you tell them, for instance, that their recovery from surgery was a 'miracle'.
It's about communication. It's about honesty. It's about treating people in the organization as deserving to know the facts. You don't try to give them half the story. You don't try to hide the story. You treat them as — as true equals, and you communicate and you communicate and communicate.
I don't write on topics that require a lot of urgency. But in 'Stiff', I wanted to change people's hearts about organ donation. Whenever I get a chance, I try to talk about that.
One of the key problems today is that politics is such a disgrace, good people don't go into government.
Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.
Money is a very important tool to make a big difference in people's life. It is positive or negative depending on the values.
Money management has been a profession involving a lot of fakery — people saying they can beat the market, and they really can't.
I don't like it when people don't look me dead in the eye. I move my head around trying to catch their eye.
I know my flaws before other people point them out to me.
Bad psychoanalysis would say I enjoyed pleasing people, working really hard and pleasing people, which is probably related to my father in some way. But I really liked working hard. When I worked at Disneyland, I'd do 12 hours straight and go home thrilled.
Facts from paper are not the same as facts from people. The reliability of the people giving you the facts is as important as the facts themselves.
I suppose leadership at one time meant muscles; but today it means getting along with people.
We define family in many different ways: not just by blood but by people with whom we find a common ground and a common bond.
I work hard, and I'm thankful people recognize that.
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