Queen Elizabeth II

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First, I want to pay tribute to Diana myself. She was an exceptional and gifted human being. In good times and bad, she never lost her capacity to smile and laugh, nor to inspire others with her warmth and kindness. I admired and respected her — for her energy and commitment to others, and especially for her devotion to her two boys.

It's all to do with the training: you can do a lot if you're properly trained.

I know of no single formula for success. But over the years I have observed that some attributes of leadership are universal and are often about finding ways of encouraging people to combine their efforts, their talents, their insights, their enthusiasm and their inspiration to work together.

Grief is the price we pay for love.

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